Lockly Secure Plus Deadbolt | Bluetooth Digital Door Lock, Fingerprint Scanner, Touchscreen Keypad, App Control, Auto Lock, Keyless Entry Door Lock (PGD728FMB, Satin Nickel)

FAQ - Lockly Secure Plus Deadbolt

Q1: Why does my lock not activate after installing the batteries?

A1: If the product is not working after battery installation. Take 1 battery out, press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a long beep, once done, release the button and your device should be working properly. Please also check the installation of the lock and the cable was installed correctly during installation and securely plugged in.

Q2: How many Access Codes can I store with LOCKLY?

A2: LOCKLY can store up to 16 Trusted Users or Guest codes at a time: 1 Administrator/Master code and 15 Trusted User codes or Guest codes. 16 is the maximum. You can issue 50 Offline Access Codes (OAC’s). In addition to the numerical access codes, the Lockly Secure Plus & Lockly Secure Pro can store up to 99 fingerprints.

Q3: How do I adjust settings for the Auto-Lock Timer?

A3: If you are not paired with the mobile app with your lock, you may adjust the time of the auto-lock feature. Go to the Smart Lock Settings and you can change the auto-lock feature up to 300 seconds. If your lock is paired with the mobile app, you will need to go into the Settings in the app for that lock and change the settings for the Auto-Lock Timer. You can adjust the amount of time before the lock auto-locks or you can disable it completely.

Q4: Is LOCKLY waterproof/weatherproof?

A4: The outside portion panel of Lockly is weatherproof. Our smart lock is rated for around -4 degrees Fahrenheit (beyond the freezing point) and up to 140 degrees Fahrenheit. It is also water-resistant but we do not recommend to use under direct rain (for example, if your front door does not have an overhang and it is consistently raining).

Q5: Is it safe to install if my front door is directly facing sunlight?

A5: It is safe to install your Lockly device in direct sunlight, although if it is in constant direct sunlight and heat, we do have sun visors for our locks that are in either Satin Nickel or Matte Black. If you need to order a sun visor for your lock to protect the screen from the sunlight you can e mail us and we can send you an invoice for as many sun visors that you need in those two finishes. Currently, we do not have a sun visor in Venetian Bronze.

Q6: The fingerprint scanner doesn't work!

A6: 1. Check the cable connector in your lock and make sure that there are no bent pins, which may have happened during installation, and that it is fully inserted into the socket. 2. If the pins are not bent, try a new fresh set of AA batteries. 3. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Press and hold for 5 seconds and you should see the screen restart. Note: Restart the lock, don’t reset the lock.

Q7: Why does my lock unlock when I touch the screen?

A7: From the sounds of it, you've installed your lock backward. Things to be aware of: 1. The lock must be installed with the deadbolt extended (Locked) 2. Your thumb-turn must be vertical (facing straight up) when the deadbolt is extended 3. If your thumb-turn is not vertical, it means you have installed the Torque blade incorrectly. The torque blade must be installed vertically as well. 4. When installing the batteries, only put in 3 batteries at first and then hold down Program while inserting the last battery. You may let go once all 4 batteries are inserted. For detailed instructions on how to install the lock, please watch our helpful instruction video from your app store.

Q8: Keypad is too bright, how to adjust?

A8: Shine mode is designed to adjust the display screen. Swipe your fingers across the keypad to light up to its normal brightness. To adjust brightness, long press the upper left button (circle including 3 digits) for 3 seconds.

Q9: What is family mode?

A9: Family Mode is an app feature that allows Admin accounts to sync and monitor all locks at-a-glance via LOCKLY App. This is highly recommended for those with multiple LOCKLY door locks installed in their homes, rentals, and properties. With family mode, the Admin will be able to “LOCK-ALL DOORS” in just one-click in the app.

Q10: What is LOCKLY Access Portal?

A10: Lockly/OS allows you to view and control where, when, and by whom your Lockly smart locks are being used from anywhere in the world. The smartest way to manage all of your Lockly smart locks across all of your properties.