Martin Paul Augood
the app is works well for transfers but really it's too. should nhan thinks country VN wants to combine fluffy cute creatures with bankinG..
SHINHAN BANK Global Dev Dept.
January 2, 2024
Dear customer, thank you for your feedback. We appreciate your contributions and will try to bring the best products and services to customers. If you encounter any difficulties, Please contact 19001577 for timely and best support!
Thank you for accompanying Shinhan Bank Vietnam.
Have a good day.
Anh Lê
The application continuosly notifies that it found malware on the device. Then, I tried to scan my devices but McAfee cannot detect any malware/virus. That means the application is now mistakenly recognized itself as malware/virus. Now, I cannot access to my bank account and it makes a lot of inconvenience. Release new version without the useless antivirus function, please. 🙃
7 people found this review helpful
SHINHAN BANK Global Dev Dept.
April 26, 2023
Hi, we're sorry for the inconvenience you've experienced. For security purposes, the SOL VN application is available for devices that have never been jailbroken or do not have viruses/malware in their phones. For specific instructions, please contact the Customer Support Center at 19001577 for the best check and support! Thank you.
Quỳnh Anh Nguyễn
Recently it does not let me log in. After I try fingerprint, it requests me to log in via username and password. At first I thought my fingerprint was not clear enough, but then it repeats many times despite the fact that other apps and my phone still recognize my fingerprint normally. Even my password was not accepted and I had to change using security question. It seriously drives me crazy. Should let users try at least 3 times before forcing them to try another log-in method. Really annoying.
5 people found this review helpful
SHINHAN BANK Global Dev Dept.
September 12, 2022
We are sorry for any inconvenience may cause you. Could you please uninstall the app and try again. May you have any queries or encounter any difficulties, kindly contact us via 1900-1577 for best support.
Thank you for your review. Have a nice day.